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    Regarding orders

    Order confirmation emails are usually sent automatically within 24 hours. In case you do not receive it, order@greenspahawaii.com Please contact us.

    *There may be cases where emails are not delivered due to the following reasons. Please check the following before contacting us.

    1. Depending on your web mail (email viewed online) such as Yahoo or Hotmail, or the provider you use, emails from us may be moved to your junk mail or spam mail. Also, even if the email is delivered normally, it may be moved to spam after a certain day. We apologize for the inconvenience, but please check your junk mail folder or spam folder.

    2. If you use a mobile phone email address, it may be set to refuse to receive emails from your computer, or the email may exceed the character limit.order@greenspahawaii.com Please set it so that you can receive it.

    3. The customer entered the wrong email address during registration.

    Four. Due to the antivirus software installed on my computer, the email was missed even though it was delivered.

    Five. Your mail server is full.

    Basically, we cannot accept cancellations after payment has been made. Changes or additions may be possible before the product is shipped. Please contact us at order@greenspahawaii.com and we will check the status of your order and take action.

    You don't have to register. When you add the item to your cart and proceed to the checkout process, you will see a button that says ``Purchase without registering as a member.'' Please proceed from there.

    We recommend that you register as a member, as registration points and purchase points will be added to your account and can be used for future purchases.

    The product will be shipped by a carrier outsourced by our company. Since it is pay-as-you-go, the price changes depending on the weight. The current price list is as follows. (As of August 2022)

    [Shipping to Japan]

    ▪Under 500g: $18.00
    ▪Under 1000g: $19.50
    ▪Under 2000g: $23.50
    ▪Under 3000g: $28.50
    ▪Under 4000g: $34.50
    ▪Under 5000g: $41.50
    ▪Under 6000g: $49.50
    ▪Under 7000g: $58.50

    *Total product price for one destination$350In the case of more thanteeth,free shippingbecomes.

    [Shipping to America]

    ・Under 230g: $18.15
    ・Under 1800g: $24.60
    ・More than that (Large Flat Box 1 box): $30.00

    *Total product price for one destination$150In the case of more thanteeth,free shippingbecomes.

    This rate is subject to change without notice. Thank you for your understanding.

    [About shipping to Japan]

    According to the Pharmaceutical Affairs Law, the quantity that can be purchased for personal import (cosmetics, etc.) is limited to 24 items per item. If you order more than the specified number at one time, we will split the order into two shipments and ship them at a later time. Please note that in this case, we may charge additional shipping charges.

    We will ship within 1-7 business days after payment is confirmed. After the product is shipped, it usually arrives around 6 to 10 days, but since it is shipped from the United States, it may take longer than usual in the following cases.

    ▪ In the event of various circumstances such as flight schedules or customs clearance procedures ▪ In emergencies due to international circumstances ▪ During busy post office periods such as the year-end and New Year holidays and the Christmas season in the United States

    In rare cases, a product that was in stock at the time of your order may become backordered and delivery may be delayed.

    In that case, we will contact you in advance.

    We currently do not have a store in Hawaii and all of our packages are shipped from our warehouse in LA, so unfortunately you are unable to pick them up directly.

    We apologize for the inconvenience and appreciate your understanding.

    When placing an order, please indicate in the remarks column that you wish to receive a receipt. We will send it to you by email. Also, we are sorry but we do not issue delivery receipts. Please note that the product shipping notification email will be used as the delivery receipt.

    In the unlikely event that you receive an incorrect, damaged, or soiled item, we will replace it at our expense, except in the following cases. We will respond only if you contact us within 7 days after receiving the product. When the product arrives, please check the contents immediately.

    *All products are shipped by air from the United States, so we cannot guarantee any unavoidable changes in the condition of the product during transportation, such as the examples below, or changes in the condition of the product while it is in the customer's storage after receiving it. Please be careful.

    Example) Deformation of the box or damage to the container 

    ▪ Changes in the condition of the box and seals due to changes in air pressure, etc.

    ▪Leakage of a small amount of contents due to changes in air pressure, etc., and stains on containers and labels due to this, etc.

    ▪Product condition changes due to climate/temperature (we do not accept refrigerated shipments)

    ▪Product defects generally refer to shipping errors or serious defects that make the delivered product clearly unfit for use. Elements that involve the user's subjectivity, such as product odor, flavor, color, and feeling of use, cannot be treated as defects in internal use of the product. Additionally, please note that we cannot treat delicate scratches or defects that the manufacturer does not judge as defective, such as errors in content, as defects in the product.

    ▪In principle, we will replace damaged items with the same item, but in the unlikely event that the item in question is out of stock at the manufacturer, we will issue a replacement item or refund the amount of the item. You may be asked to do so.

    ▪We will not be able to respond to any items that have expired, regardless of the reason, so please check the item as soon as it arrives.

    Green Spa Hawaii requires advance payment. Please make your payment within 7 days from the date of your order. *If you wish to extend your stay, please contact order@greenspahawaii.com within 7 days. Please note that if payment is not confirmed within two weeks, the reservation will be automatically cancelled. Limited items will be automatically canceled in one week.

    Regarding Points

    When you register as a new member, you will receive welcome points.300 points, even on your registered birthday.300 pointsWe will give you a present.

    Point expiration dateis from the date the last point was awarded.1 yearbecomes.

    You can also earn points by introducing friends and writing product reviews.

    1 point for every dollar spent, you will receive purchase points, which you can use on your next purchase.[100 points = 1 dollar]You can use it in units of 100 points.

    For details on the point program here Please check from

    Once you create an account, you will complete your new member registration and receive points. Click here for instructions on creating an account.

    If you register your birthday, you will receive 300 points as a birthday present.

    Click here to learn how to register your birthday.

    If you write a review of the product you purchased, you will receive 100 points .

    Click here for details on registering a review.

    If you introduce a friend who does not have a Green Spa Hawaii (new website) account and that person registers as a new member of Green Spa Hawaii and purchases a product, you will receive 250 points .

    In addition, the referred friend will also receive a coupon that allows them to shop at a 15% discount (excludes items that are already discounted).

    Click here for details on referral points.

    You can check this by logging in from the "Point Program" button at the bottom right of the website.

    Regarding Shipping

    By Japanese law, the products can only be mailed to your home.

    Please note that we cannot accept deliveries to addresses other than stores or homes.

    We can accept requests for weekdays, weekends, holidays, and delivery times, so we ask for your cooperation in having the package mailed to your home. Please see below for guidance from the Ministry of Health, Labor and Welfare regarding pharmaceuticals, etc. imported from overseas.

    When importing medicines for personal use, the general rule is that the medicines are sent to the importing person's own home. If the item is detained, customs will not allow you to import it, as it will be assumed that you are not using it for your own use, but rather for sale. In this case, in order to prove that you are importing for your own use, you must clarify the reason why you are sending the item to a location other than your home, obtain an import confirmation certificate, and present this to the customs. You can't. *Kanto-Shinetsu Health and Welfare Bureau[About importing pharmaceuticals, etc.]Quoted from

    It will be shipped by our consigned carrier.

    Shipping costs vary depending on destination, weight, etc., so please contact us at order@greenspahawaii.com .

    We apologize, but as the item is shipped from the United States, we are unable to specify the delivery date or delivery box. It is possible to specify weekdays, weekends, holidays, and time zones, so please select from [Delivery time] at the time of purchase. (You can specify only for shipments to Japan.)


    Yes. Especially for people with atopic dermatitis, sensitive skin, or those with weakened immune systems due to illness, it is often difficult to know which products to buy. For inquiries, please contact order@greenspahawaii.com . When inquiring about your symptoms, please send us a photo so we can give you more specific information.

    We are sorry, but we do not display prices in Japanese yen.

    We are sorry, but we do not offer gift wrapping services.

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