After confirming your payment, the item will be shipped by our consigned carrier within 1-7 business days. After the product is shipped, it usually arrives around 6 to 10 days, but since it is shipped from the United States, it may take longer than usual in the following cases.

• In case of various circumstances such as flight schedules or customs clearance procedures.
• Emergency due to international situation
• Post office busy periods such as the year-end and New Year holidays and the US Christmas season

In rare cases, a product that was in stock at the time of your order may become backordered and delivery may be delayed.

In that case, we will contact you in advance.

[About shipping to Japan]
When importing for personal use, according to the provisions of the Pharmaceutical Affairs Law.The quantity that can be purchased for personal import (cosmetics, etc.) is one item. up to 24 pieces It has been decided.If you order more than the specified number at one time, we will split the order into two shipments and ship them at a later time. Please note that in this case, we may charge additional shipping charges.

Regarding shipping charges

For shipping detailshere Please confirm.

Regarding customs duties

In accordance with the US tax system, purchases made from Japan are not taxed within Green Spa Hawaii's online shop.

Shopping at Green Spa Hawaii's online shoppersonal importTherefore, depending on the purchase amountTaxed at Japanese customsThere may be cases. In that caseCustomer's burdenPlease note that this will be the case.Even if shipping is freetariffPlease note that this may occur.

If the total price of the product (before using points) is 16,666 yen or more, 60% of the total amount is subject to customs duty.

Customs duties vary depending on the product's raw materials and are determined at the time of customs clearance, so we are unable to provide details of the amount at the time of ordering.

We will guide you heretarifffor,Tax on 60% of total amount＋sale tax＋customs fees＋cash on delivery feeSuchWhen you receive the item, the delivery person at the post office will charge you cash on delivery, so please pay in cash before receiving the item.

Customs duties are levied by Japanese customs, so this site cannot be involved.
For details on personal imports of pharmaceuticals, cosmetics, etc., please seehere Please confirm.

For details on customs duties, etc.,here Please confirm.

Mail only to your home

You have purchasedProducts can only be mailed to your home.We have decided to do so. Please note that we cannot accept deliveries to addresses other than stores or homes.Japan shipping only, Weekdays, weekends, holidays, and delivery times can be requested.Therefore, we would appreciate your cooperation in sending the package to your home. Please see below for guidance from the Ministry of Health, Labor and Welfare regarding pharmaceuticals, etc. imported from overseas.


When importing medicines for personal use, the general rule is that the medicines are sent to the importer's own home. Customs will not allow importation, as it will be determined that the item is not intended for personal use, but for sale. In this case, in order to prove that you are importing for your own use, you must clarify the reason why you are sending the item to a location other than your home, obtain an import confirmation certificate, and present this to the customs. You can't.*Kanto-Shinetsu Health and Welfare Bureau[About importing pharmaceuticals, etc.]Quoted from

 

Regarding cancellation

• basic,Cancellations cannot be made after payment has been made.
• We apologize for the inconvenience, but if you cancel before payment is made, we apologize for the inconvenience.order@greenspahawaii.comPlease contact us at.
• Changes or additions may be possible before the product is shipped.order@greenspahawaii.comPlease contact us immediately. We will check the status of your order and take action.
• We cannot accept returns or exchanges due to customer convenience. Please check carefully before placing your order.
• In the unlikely event that it becomes necessary for the customer to cancel or suspend shipping after payment has been made,order@greenspahawaii.comPlease contact us as soon as possible.
• depending on the situationpenalty、Various feesPlease be aware of this before proceeding with your purchase.

 

Regarding product damage/deficiency, etc.

In the unlikely event that you receive an incorrect, damaged, or soiled item, we will replace it at our expense, except in the following cases.After receiving the product,Within 7 daysOnly if you contact us.We will take care of it. When the product arrives, please check the contents immediately.

　*All products are shipped by air from the United States, so we cannot guarantee any unavoidable changes in the condition of the product during transportation, such as the examples below, or changes in the condition of the product while it is in the customer's storage after receiving it. Please be careful.

Example) Deformation of the box or damage to the container　

• Changes in the condition of the box and seals due to changes in air pressure during air transportation, etc.
• Small amounts of contents leak due to pressure changes during air transportation, and containers and labels become soiled due to this.
• Changes in product condition due to climate/temperature (we do not accept refrigerated shipments)
• Defective productIn principle,If there is a shipping error in the product, or if the delivered product has a major defect that makes it clearly unusable.It becomes. We cannot treat elements that involve the user's subjectivity, such as the smell, flavor, color, and feel of the product, as defects in the product. Additionally, please note that we cannot treat delicate scratches or defects that the manufacturer does not judge as defective, such as errors in content, as defects in the product.
• In principle, we will replace damaged items with the same item, but in the unlikely event that the item is out of stock at the manufacturer, we will issue a replacement item or refund the amount of the item. There may be cases.
• We will not be able to respond to any items that have expired, regardless of the reason, so please check the item as soon as it arrives.